If you are going to be running a local business, you have to understand that repeat customers are going to be a big part of your business. Not only are these people your customers, but they are also your friends, your neighbors, so it sometimes baffles me how some local businesses can conduct themselves so poorly.
If you are a local business owner in the Marietta GA area, then please take some of the following tips into consideration. 1: Always be polite and courteous to your customers. 2: The customer isn't always right, so know when to be firm and always have a good evidence to back yourself up if a customer does post something negative about you online. 3: Train your employees! Do not just hire someone and believe they are going to be a miracle worker. Make sure that the employees understand how to work with people. 4: It should be about helping people first! If you take on this mentality, you will get much more happier customers and be able to solve their problems a lot more efficiently as well. I hope these few tidbits of information are enough for small business owners to really start taking their service to the next level!
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JamesA long time business advocate with the experience to boot! ArchivesCategories |